Refunds and returns
Rejections, rental claims and refunds to your balance.
In short
- A rejected order is automatically refunded to your balance.
- Refunds are made to your UnlockRapide balance, in your account currency.
- A rental that does not work can be claimed from the order.
Rejected order
When the rejection of an order is confirmed, its amount is credited back to your balance once. The refund appears in your statements.
Refund method
The refund is made to your UnlockRapide balance, in the account currency. It is not automatically returned to the payment method used for the top-up.
Claim on a rental
If the delivered access does not work, open a claim from the order and attach a screenshot. After checking, you receive new access, a refund to your balance or an explained refusal. The waiting time shown on the claim page applies.
Order in progress or delivered
An order that is being processed or already delivered is not refunded automatically. Support checks the situation before any decision, to avoid processing it twice.
Incorrect information
A rejected order is refunded. However, a service carried out with an incorrect IMEI, serial number, email or other information provided by the customer cannot be refunded.
Top-up not credited
If you paid for a top-up that does not appear on your balance, contact support with the payment reference. Once the payment is confirmed, the top-up is credited.
Returns
Our services are digital: no physical return is possible. Any dispute is handled by support, with the order number.