Cancellation policy
When an order can still be stopped, and who decides.
In short
- A confirmed order is processed straight away: you cannot cancel it yourself.
- Contact support quickly: they check whether it can still be stopped.
Before confirming
Check the selected service and all the information you entered: IMEI, serial number, email or identifier.
After confirmation
Processing may start immediately. A cancellation request sent quickly to support will be reviewed, with no guarantee if processing has already started.
Who decides
Only an administrator can cancel an order, after checking its status. An order cancelled before it is processed is refunded to your balance. An order that has already been delivered cannot be cancelled.
Unpaid top-ups
A top-up that was started but not paid is never credited to your balance.